At Model Cars Home, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund and Returns Policy below for more details on how we process returns, refunds, and exchanges.

1. Returns

We accept returns on most products purchased from our website under the following conditions:

• Eligibility: Returns must be requested within 30 days of receiving your order.

• Condition: Products must be unused, undamaged, and in their original packaging.

• Exclusions: Certain items, such as customized or personalized products, may not be eligible for return.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via our Contact Us page to request a return. Include your order number and details of the item you wish to return.

2. Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send the product back.

3. Shipping the Return: Carefully package the item and send it back to the provided address. Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service to ensure the return arrives safely.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment.

• Processing Time: Refunds may take 5-10 business days to be processed after we receive your returned item.

• Shipping Charges: Original shipping costs are non-refundable, except in cases where the product was damaged or incorrect.

• Restocking Fee: In some cases, a restocking fee may apply. This will be communicated to you at the time of the return request.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us within 30 days of receiving your order. If the item is in stock, we will arrange the exchange, subject to availability.

• Exchanges are processed in the same way as returns, and you will need to return the original item before receiving the replacement.

• Shipping Fees: The customer is responsible for return shipping and any additional shipping fees associated with the exchange.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately via Contact Us with the following:

• Photographs of the damage or defect.

• A description of the issue.

• Your order number.

In these cases, we will provide a full refund or replacement at no extra charge.

6. Non-Refundable Items

Certain items may not be eligible for a return or refund, including:

• Items marked as sales or non-returnable on the product page.

• Custom or personalized products.

• Gift cards or promotional items.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us.